01644 440202 / 07770777603

Terms & Conditions

THE BEE MAN LTD

Company Number – SC414964

IMPORTANT :

Certain areas of Scotland remain Varroa Free

It is very important that you check with local beekeepers and associations

To check if your area is Varroa Free especially the Islands!
It is your responsibility to check before ordering if you are in a varroa free area 

If you are in a varroa Free area please do not order as we are in a varroa area

Refund Policy No refunds once the bees have been ordered and non return deposit paid or in full. Orders are not finalized until payment is made in full.

Please also note bees are living creatures sometimes due to weather and other conditions supply may be limited
And we have the right to cancel you order and refund any deposits paid.

You may pay via cash cheque or bank transfer

We have spent time and resources to ensure you get your bees. Any and all issues with the bees must be addressed with The Bee Man Ltd when the bees are picked up or at the time they are delivered. It is the buyer’s responsibility to inspect and find such issues at the time of pick up or delivery.

PRE ORDERS
zero £ payment pre orders for Bees, Nucs, Packages & Queens are not guaranteed supply.Your pre order only ensures you will have first opportunity before non pre order customers to purchase if supply allow.

Should The Bee man Ltd be unable to provide you with your bees we will refund you your money in full, or credit you to the same order next year at no additional cost even if the price changes. This credit applies only to the following year and not further into the future. Refund will not be issued if you cause The Bee Man Ltd to be unable to provide you your bees for any reason.

Should the buyer fail to pick up or take delivery of their bees there will be no refund. Delaying a scheduled pickup time to a different time or date must be in writing or in email toThe Bee man Ltd  If the schedule date change is not accepted the bees must be picked up at the agreed time or the order will be cancelled without refund.
have the right to cancel any order and refund any payment made in full
Payment is taken in good faith and allows for restitution for loss of other potential sales, should the purchaser not follow through on the purchase and / or pickup.

We have great empathy for our customers and their bees. However, please note queens / packages and / or hive performance and survival are not guaranteed.The Bee man Ltd has no way to ensure proper care of the bees or their environment once they are in your possession and management. It is easy for a new beekeeper or nature to kill a queen or a hive.
If the bees are carrying any Virus or other infections the beeman Ltd is not aware of at the time of sale no refund or replacment will be given.

Further note, there are occasions’ when packages / hives may decide to supersede or reject the queen that so much effort went in to make. Some times a queen in a queen-cage will be rejected. Candy is often used to allow the workers to release the queen from the queen cage without beekeeper intervention. Sometimes the workers will eat through the candy faster than the worker population will accept her, in this case they would kill her.

There are no guarantees in life, there are none in beekeeping. If such a situation does not work for your way of life, beekeeping may not be the hobby for you. If a person is to be successful in any hobby: education, practice and perseverance are critical.

If our policy does not work for you, we wish you the best of luck with other suppliers.

Limited Queen Replacement Policy To qualify for a free replacement queen you must meet the all conditions:

If you buy a queen, there is no free replacement.

If you buy a package: you will be notified by email when ready and be prepared to collect at short notice.

•You must notify us within 24 hrs of your intended pickup date.
•Your queen dies inside the queen cage having never left return the dead queen to us in the cage for a live one within 48 hrs.
•This policy does not apply to any package of bees purchased after 3 days of purchase.

Packages of bees purchased after this date are sold AS-Seen and once they leave our possession, the bees and queen carry no refund or replacement. It is suggested the person picking up the packages/ nucleus/ working hive/ queen check to make sure it is to there satisfaction, before leaving the pickup site. It is possible to check the queen without opening the package. A simple tap knocks the workers to the bottom of the package and you can see the queen through the screen.

If you pickup a nuc:
•You MUST notify us within 2 days of pickup
•You return the dead queen to us within 2 days.
•The queen has not been crushed
•The nuc must be inspected at the time of pickup. Any person picking up a nuc and chooses to skip the inspection accepts the nuc AS-SEEN and will not get a free queen or replacement.
All free replacement queens come in a queen cage and must go through the acceptance process. You are responsible for picking up the replacement, or the shipping cost. You are also responsible for the return of the nucleus hive package and dead bees. They need to be returned in the equipment they were provided in.

Limit 1 replacement provided free per person per year. Queen replacement does not apply for shipped bees or queen orders.

Losses for shipped bees are only covered if the post office insurance covers the incident. It is recommended that you take out your own insurance on any shipment of bees.

Queen replacement is subject to availability and is not guaranteed. We do not always have one to give out. This policy is done as a courtesy; there is no entitlement to a replacement.

Should you loose your queen within 1/2 days of your pickup, but do not qualify for a free replacement, please contact us. We would like the opportunity to resolve the situation. Sometimes we are able to offer a replacement at a reduced price.

Please do your best to not loose your queen. It is heart breaking to hear how something that was so much work to supply is destroyed so easy.
Nucs once taken are sold as seen and if they die out for any reason no replacment or refund will be given.
Nucs that do not build up or expand for any reason no exchange or refund will be given.
The Beeman Ltd does not import any Queens we breed our own and also sell queens from other Uk based breeders and suppliers we do our best to ensure all queens are UK but we can not be 100% sure that any Queens are not imported this applies to Mated Queens Virgin Queens and queens used in 5 & 6 frame nucs

Nucs By Post
Nucs are sent by special delivey any problems need to be reported within 48hrs of delivery if no problem is reported within this time no guarantee to survival or success are given and the will be no refunds or replacments given under any circumstances

Nucs collected without Inspection
any problems need to be reported within 48hrs of delivery if no problem is reported within this time no guarantee to survival or success are given and the will be no refunds or replacments given under any circumstances

Deposits paid for nucs: Deposits are non refunable unless we can not supply the nuc that season before 31st July
If you cancel or do not collect the nuc or nucs deposit is not refunable.
Deposit is for that season only and can not be transfered to another year in the future

Replacment Queens
If your queen arrives dead the following conditions must be met to recive a replacement or refund
Your Queen must be sent via special delivery
You queen must be signed for before 1pm by the purchaser
You must inform us of the problem the same day before 3:30pm by phone or email.
the Queen cage must be returned unopened and Intact to The Bee Man

Imoprtant !!
When traveling with Bees you must make sure your self they are secure and will not escape in to you car / van
we do not and can not Guarantee they will not escape this may endanger you and others if they do so please make sure they are secure and you are happy they and yourself are safe to travel!

No Replacement or refund Will be given for Queens If the above conditions are not met If you do not agree with these terms please do not Order

Instrumental Insemination Courses & other courses
PLEASE NOTE SUBJECT TO CHANGE WITHOUT NOTICE
We are not responsible for any costs incurred including travel, hotels or any other cost however incurred.
if the course is unable to run or is cancelled in whole or part at short or no notice.
All hotels, Air fare costs and other costs are yours and yours alone and will not be compensated in anyway by the Beeman Ltd or other connected persons. In conclusion we will have no responsibility for any cost for any reason.

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